Terms of Service

ALTR (also referred to as BookALTR) is a marketplace for booking venues in India, operated by INISH Services (a sole proprietorship). These Terms include two agreements: the Host Agreement and the Guest Agreement. Governing law is India; the arbitration seat is Mumbai.

DOCUMENT 1 - HOST AGREEMENT

ALTR Host Terms & Conditions

1. Introduction and Acceptance

These Host Terms & Conditions ("Host Agreement") govern your use of the ALTR platform ("Platform") as a Host. By registering, creating a Listing, or accepting a Booking, you agree to be bound by this Host Agreement.

The Platform is operated by INISH Services, a sole proprietorship registered in India ("ALTR", "we", "us"). If you register on behalf of an entity, you warrant you are authorised to bind it.

2. Definitions

2.1. "Host" / "you" - any individual or entity that lists a Space on the Platform.

2.2. "Space" - any café, studio, gallery, event venue or other space listed on the Platform.

2.3. "Guest" - any person who books a Space through the Platform.

2.4. "Booking" - a confirmed reservation between a Host and a Guest.

2.5. "Listing" - a Space profile, including all information, photographs, pricing, availability, house rules and the selected Cancellation Policy.

2.6. "Platform Fee" - ALTR's fee of 12.5% of the Booking value (plus applicable GST on that fee), deducted before Payout.

2.7. "Payout" - the amount remitted to the Host after deduction of the Platform Fee, applicable taxes/withholdings, and any set-offs.

2.8. "Instant Book" - a mode where a Guest's Booking confirms immediately on payment, without prior Host approval.

2.9. "Request Booking" - a mode where the Guest submits a brief, the Host sends a priced offer, and the Guest accepts or declines.

2.10. "Cancellation Policy" - the tier (Standard or Non-refundable) the Host selects per Listing, as set out in clause 6.

3. Eligibility, Host Account and KYC

3.1. You must be at least 18 years old to register as a Host.

3.2. You must complete ALTR's Host verification ("KYC") before receiving any Payout, including providing a valid PAN, bank account details, government photo ID, and your GSTIN where applicable. ALTR may withhold Payouts until KYC is complete and may re-verify at any time.

3.3. You must keep all account and KYC information accurate and current and notify ALTR at hello@bookaltr.com of any unauthorised access.

3.4. You may not maintain more than one Host account without ALTR's written consent.

4. Listings

4.1 Accuracy: You warrant that all Listing information - description, photographs, capacity, amenities, pricing and availability - is accurate, complete and not misleading.

4.2 Real Availability: You must keep your calendar current and must not accept Bookings for unavailable dates/times. Persistent availability failures are a material breach.

4.3 Legal Right to Let: You warrant you have the full legal right to let or sub-let the Space, including all necessary owner, landlord, society or authority permissions. ALTR bears no responsibility for disputes arising from unauthorised listings, and you indemnify ALTR against them.

4.4 Compliance and Licensing: You are solely responsible for all licences, permits, NOCs, fire-safety, building, change-of-use and local-body requirements applicable to the Space and its use, and for keeping them valid.

4.5 Content Licence: You grant ALTR a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, use, reproduce, adapt, display and distribute your Listing content (including photographs) to operate, promote and improve the Platform. This licence is perpetual and irrevocable in respect of content created or collected before removal of a Listing; ALTR will cease active promotional use within a reasonable period after removal.

4.6 Content Warranty: You warrant you own or have all rights to the content you upload and that it infringes no third-party intellectual-property, privacy or other rights.

4.7 Booking Modes: You may enable Instant Book and/or Request Booking per Listing. Instant Book confirmations are binding on you. Any priced offer you send in Request Booking is binding on you once the Guest accepts within the stated validity period.

5. Host Obligations

5.1. Honour Confirmed Bookings. You must honour every confirmed Booking. Host-initiated cancellation or no-show may result in (a) full refund to the Guest including the Platform Fee, (b) deduction of ALTR's lost Platform Fee and reasonable costs from your Payouts or future Payouts, (c) reduced Listing visibility, and (d) suspension or termination.

5.2. Health and Safety. You are solely responsible for the safety and suitability of the Space, including all safety equipment and compliance with fire and building codes, and for promptly remedying hazards.

5.3. House Rules. You may set reasonable, lawful, non-discriminatory house rules, which bind Guests shown them at booking.

5.4. Anti-Discrimination. You must not refuse or differentiate between Guests on the basis of religion, race, caste, sex, place of birth, disability or any other characteristic protected by law.

6. Cancellations and Refunds

6.1 You must select one Cancellation Policy tier per Listing, Standard or Non-refundable. The selected tier is shown on the Listing and is binding on the Guest at booking. A Guest refund is calculated as a single percentage of everything the Guest paid for the Booking (the Host's portion, ALTR's Platform Fee, and any venue GST), all at the same percentage, per the schedule in clause 6.3.

6.2. Host cancellation / no-show. If you cancel or fail to honour a confirmed Booking, the Guest receives a 100% refund of everything paid, and clause 5.1 consequences apply. Repeated Host cancellations may reduce your Listing's visibility or result in delisting.

6.3. Refund schedule (outside Host cancellations in clause 6.2). Standard: 100% if the Guest cancels more than 30 days before the start time, 50% if 7 to 30 days before, and 0% within 7 days. Non-refundable: 0% at any time. Percentages apply to everything the Guest paid, as set out in clause 6.1.

7. Payments, Fees and Payouts

7.1. Payment rails. Guest payments are processed by Razorpay using split-settlement (Razorpay Route or equivalent). ALTR does not pool Booking funds in its own accounts; the Host's share settles to the Host and ALTR's Platform Fee settles to ALTR through the processor. ALTR acts only as a limited collection agent for the Host for the purpose of receiving Guest payments.

7.2. Platform Fee. ALTR charges 12.5% of the Booking value plus applicable GST on that fee. ALTR may revise the fee on 30 days' notice; continued use after the notice period is acceptance.

7.3. Payout timing. The Host's Payout is initiated within three (3) business days after the Booking start time, subject to holds in clause 7.5.

7.4. Taxes. You are solely responsible for your tax obligations (income tax, GST, local levies). ALTR will deduct tax at source (e.g. under s.194-O of the Income-tax Act) and collect tax (e.g. GST TCS under s.52 CGST) where required, and issue applicable statements.

7.5. Holds, set-off and clawback. ALTR may withhold, set off against, or claw back from current or future Payouts amounts for: refunds due to Guests, chargebacks, the Platform Fee, taxes/withholdings, damage adjudications, suspected fraud, or amounts you owe ALTR. ALTR will act in good faith and notify you.

8. Security Deposit and Damage Claims

8.1. You may set an optional refundable security deposit per Listing. Deposits are authorised/collected and held through the payment processor, not by ALTR directly.

8.2. To claim against a deposit for damage, you must submit evidence within 48 hours of the Booking end. ALTR will adjudicate the claim in its reasonable discretion up to the deposit amount; ALTR's determination on release of the deposit is final as between the parties for amounts up to the deposit, without limiting either party's other legal remedies.

9. Intellectual Property

9.1. You retain ownership of your original content, subject to the licence in clause 4.5.

9.2. ALTR's name, logo, trademarks and technology are ALTR's exclusive property; nothing here grants you any right to use them.

10. Insurance

ALTR strongly recommends that you maintain public-liability insurance appropriate to the Space. ALTR does not provide insurance for Hosts or Guests. ALTR reserves the right to require proof of insurance as a condition of listing for event venues or high-capacity Spaces.

11. Acceptable Use and Non-Circumvention

As a Host you must not: list Spaces you have no right to let; provide false or misleading information; discriminate against Guests; harass or threaten Guests; or use the Platform for any unlawful purpose.

11.1. Non-circumvention. You must not solicit or accept Bookings for Platform-introduced Guests outside the Platform to avoid the Platform Fee. You must not share phone numbers, email addresses, social-media handles, messaging-app contacts, or other direct contact details in Platform chat for the purpose of moving a booking off ALTR. If you do, ALTR may block the message, review the conversation, de-platform you (suspend or terminate your account and Listings), and recover, as liquidated damages reflecting its genuine loss, the Platform Fee it would have earned on the circumvented Booking(s) plus reasonable enforcement costs.

11.2. Chat moderation. ALTR may use automated filters and admin review of Platform chats to enforce these Terms, prevent fraud and circumvention, provide support, and protect users. You should not use Platform chat for sensitive personal information unrelated to a booking.

12. ALTR's Role and Disclaimers

12.1. Marketplace only. ALTR is a technology marketplace facilitating connections between Hosts and Guests. The booking contract is solely between Host and Guest. ALTR is not the owner, operator or manager of any Space and is not a party to that contract.

12.2. Intermediary status. ALTR is an intermediary under the Information Technology Act, 2000 and the rules made thereunder, and will exercise the due diligence and act on takedown/grievance requirements required to maintain that status.

12.3. No guarantee. ALTR does not guarantee any volume of Bookings, revenue, Guest conduct, or continued Listing visibility. The Platform is provided on an 'as is' and 'as available' basis.

13. Indemnification

You will indemnify, defend and hold harmless ALTR, its affiliates and their officers, employees and agents from any claims, damages, losses, liabilities and costs (including reasonable legal fees) arising from: (a) your Listing or Space; (b) your breach of this Agreement; (c) your violation of any law or third-party right; (d) any Guest's use of your Space; or (e) any injury, death or property damage at your Space.

14. Limitation of Liability

14.1. To the maximum extent permitted by applicable Indian law, ALTR's aggregate liability for any claim arising out of or relating to this Agreement will not exceed the total Platform Fees you paid ALTR in the three (3) months before the event giving rise to the claim.

14.2. ALTR is not liable for indirect, incidental, special, consequential or punitive damages, including lost revenue, data or goodwill.

14.3. Nothing limits liability for fraud, gross negligence, or death/personal injury caused by ALTR's negligence.

15. Dispute Resolution

15.1. The parties will first attempt to resolve any dispute through good-faith negotiation for thirty (30) days from written notice.

15.2. Failing that, the dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seat and venue Mumbai, in English. The award is binding.

15.3. Governing law is India; subject to arbitration, the courts at Mumbai have exclusive jurisdiction.

16. Term and Termination

16.1. This Agreement runs from account creation until terminated.

16.2. ALTR may suspend, restrict, de-list or terminate your account at any time, with or without notice, for breach, suspected fraud or illegality, legal requirement, or discontinuation of the Platform. ALTR reserves all rights and remedies.

16.3. You may terminate on written notice, after honouring or resolving all confirmed Bookings.

16.4. Clauses 4.5, 9, 11.1, 12, 13, 14, 15 and 18 survive termination.

17. Modifications

ALTR may modify this Agreement on at least 14 days' notice by email and/or in-Platform notice. Continued use after the effective date is acceptance. If you disagree, stop using the Platform and terminate your account.

18. General

18.1. Entire agreement; the Fee Schedule and referenced policies are incorporated.

18.2. Severability; if a term is unenforceable the rest stands.

18.3. No waiver by ALTR's failure to enforce.

18.4. You may not assign without consent; ALTR may assign in a corporate transaction.

18.5. Notices to ALTR: hello@bookaltr.com. ALTR notifies you at your registered email.

18.6. Force majeure for causes beyond reasonable control.

18.7. ALTR processes personal data per its Privacy Policy /privacy, consistent with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.

DOCUMENT 2 - GUEST AGREEMENT

ALTR Guest (User) Terms & Conditions

1. Introduction and Acceptance

These Guest Terms & Conditions ("Guest Agreement") govern your use of the ALTR platform ("Platform") to browse, request and book Spaces. By creating an account, submitting a booking request, or completing a Booking, you agree to be bound by this Guest Agreement. If you do not agree, do not use the Platform.

The Platform is operated by INISH Services, a sole proprietorship registered in India ("ALTR", "we", "us").

2. Definitions

2.1. "Guest" / "you" - any person who uses the Platform to search for or book a Space.

2.2. "Host" - the person or entity listing and providing a Space.

2.3. "Space", "Listing", "Booking", "Instant Book", "Request Booking" - as in the Host Agreement.

2.4. "Cancellation Policy" - the tier (Standard or Non-refundable) the Host has selected for a Listing, shown to you before you book.

2.5. "Service Fee" - ALTR's fee of 12.5% of the Booking value (plus applicable GST), shown to you in the all-inclusive price before payment.

2.6. "Total Booking Amount" - the full amount you pay, including the Service Fee and taxes.

3. Eligibility and Account

3.1. You must be at least 18 years old to create an account and book.

3.2. You must provide accurate information and keep your account secure; notify ALTR at hello@bookaltr.com of any unauthorised access.

3.3. ALTR verifies Guests using a verified phone number, email and payment instrument, and may require government photo ID for high-value or high-capacity Bookings, or where ALTR reasonably suspects risk.

3.4. Accounts are personal and non-transferable.

4. Booking Process

4.1 All-inclusive pricing: Before you pay, ALTR shows the full price including the Service Fee and applicable GST. ALTR does not add undisclosed charges at checkout.

4.2 Instant Book: Where enabled, your Booking confirms immediately on successful payment. The booking contract is then formed between you and the Host.

4.3 Request Booking: You submit a brief; the Host may send a priced offer; you accept or decline within its validity. Acceptance plus payment confirms the Booking. If you decline or it expires, no Booking is formed.

4.4 Binding contract: A confirmed Booking is a binding contract between you and the Host. ALTR is not a party to it.

5. Payment, Fees and Taxes

5.1. Payments are processed by Razorpay. By booking, you authorise ALTR (as the Host's limited collection agent) to charge your chosen method for the Total Booking Amount.

5.2. ALTR's Service Fee is 12.5% of the Booking value plus applicable GST, disclosed at checkout.

5.3. You may enter your company's GST details at checkout for business Bookings. You are responsible for the accuracy of any GST information you provide.

5.4. You represent you are authorised to use the payment method and that your details are accurate. If payment is declined, the Booking will not confirm.

6. Cancellations and Refunds

6.1 Each Listing displays the Host's Cancellation Policy tier (Standard or Non-refundable). By completing a Booking you accept that tier. If you cancel, your refund is a single percentage of everything you paid, the venue amount and ALTR's Service Fee alike, processed strictly per the schedule below.

6.2. Refund schedule. Standard: 100% if you cancel more than 30 days before the start time, 50% if 7 to 30 days before, and 0% within 7 days. Non-refundable: no refund at any time.

6.3. If the Host cancels or no-shows. You receive a 100% refund of everything you paid. ALTR may help you find an alternative Space but is not obliged to.

6.4. Refunds are processed to your original payment method within 5-7 business days, subject to processor timelines.

6.5. Extraordinary circumstances. ALTR may, at its discretion, allow refunds beyond the applicable tier for genuine extraordinary events (e.g. disasters, government orders). This is an exception, not a guarantee.

7. Guest Obligations

7.1. Lawful use only. You must use the Space lawfully and only for the purpose stated when booking. Materially different use needs the Host's prior consent.

7.2. Capacity. You must not exceed the Space's stated maximum capacity.

7.3. House rules. You and your group must follow the Host's house rules shown at booking (noise, smoking, alcohol, pets, access times, etc.).

7.4. Care and damage. You must leave the Space as you found it and are liable for damage caused by you or your group. ALTR may recover reasonable damage costs on the Host's behalf, including from any security deposit (clause 8).

7.5. Timings. Arrive and depart within booked times; unauthorised overtime may incur extra charges agreed with the Host.

7.6. Compliance. You must comply with all laws governing your gathering, including permissions, noise, alcohol service and fire safety.

7.7. Minors. If anyone under 18 will be present, you are responsible for their supervision and for any age restrictions set by the Host.

8. Security Deposit and Damage Claims

Where a Listing requires a refundable security deposit, you authorise its hold/collection through the payment processor. ALTR may adjudicate damage claims up to the deposit amount in its reasonable discretion on the evidence provided, without limiting either party's other legal remedies.

9. ALTR's Role and Disclaimers

9.1. Marketplace only. ALTR does not own, manage or control any Space. Your contract for the Space is with the Host. ALTR is not a party to it.

9.2. No verification of Listings. ALTR does not independently verify Listing information; photographs, descriptions, capacity and amenities are provided by Hosts. You book at your own risk.

9.3. No guarantee of Host or Space. ALTR does not guarantee the identity, conduct, quality or safety of any Host or Space. The Platform is provided 'as is' and 'as available'.

9.4. Intermediary status. ALTR is an intermediary under the IT Act, 2000 and rules thereunder.

10. Assumption of Risk and Waiver

You acknowledge that physical use of any Space carries inherent risks. To the maximum extent permitted by law, you assume responsibility for your and your group's safety while using a Space and release ALTR from liability for loss, injury or damage arising from the condition or use of the Space, save as set out in clause 15.3. This does not affect your rights against the Host.

11. Intellectual Property and Content

11.1. Content you upload (e.g. briefs, photos) stays yours, but you grant ALTR a non-exclusive, royalty-free licence to use it to operate the Platform and resolve disputes.

11.2. You warrant your content infringes no third-party rights.

11.3. ALTR's brand and Platform are proprietary; do not reproduce them without consent.

12. Acceptable Use and Non-Circumvention

You must not: book with no genuine intent to use the Space; use a Space unlawfully; misrepresent your event; harass Hosts; upload harmful code; or create multiple accounts to abuse promotions, refunds or reviews.

12.1. Non-circumvention. You must not arrange or pay for a Platform-introduced Host's Space outside the Platform to avoid the Service Fee. You must not share phone numbers, email addresses, social-media handles, messaging-app contacts, or other direct contact details in Platform chat for the purpose of moving a booking off ALTR. ALTR may block the message, review the conversation, and suspend or terminate your account for doing so.

12.2. Chat moderation. ALTR may use automated filters and admin review of Platform chats to enforce these Terms, prevent fraud and circumvention, provide support, and protect users. You should not use Platform chat for sensitive personal information unrelated to a booking.

13. Reviews

13.1. Reviews must be honest, first-hand and not defamatory, misleading or commercially motivated.

13.2. ALTR may remove reviews that breach this clause or its content policies.

14. Indemnification

You will indemnify, defend and hold harmless ALTR, its affiliates and their officers, employees and agents from any claims, damages, losses, liabilities and costs (including reasonable legal fees) arising from: (a) your use of a Space; (b) your breach of this Agreement or a Host's house rules; (c) your violation of any law; or (d) any injury, death or property damage caused by you or your group during a Booking.

15. Limitation of Liability

15.1. To the maximum extent permitted by applicable Indian law, ALTR's aggregate liability for any claim arising out of or relating to a Booking will not exceed the Total Booking Amount you paid for that Booking.

15.2. ALTR is not liable for: the condition, safety or suitability of any Space; a Host's failure to honour a Booking (beyond refunds under clause 6); or indirect, special, consequential or punitive damages.

15.3. Nothing limits liability for fraud, gross negligence, or death/personal injury caused by ALTR's negligence.

16. Dispute Resolution

16.1. For disputes with a Host (e.g. Space condition, refunds, damage), contact ALTR support at hello@bookaltr.com; ALTR may help resolve them but is not obliged to adjudicate.

16.2. Disputes with ALTR: first, good-faith negotiation for thirty (30) days from written notice.

16.3. Failing that, arbitration under the Arbitration and Conciliation Act, 1996, sole arbitrator, seat and venue Mumbai, in English; governing law India.

16.4. Consumer rights preserved. Nothing in this Agreement prevents you, as a consumer, from approaching the appropriate consumer forum under the Consumer Protection Act, 2019.

17. Term and Termination

17.1. This Agreement applies each time you use the Platform until terminated.

17.2. You may close your account subject to outstanding Bookings.

17.3. ALTR may suspend or terminate your account for breach, fraud, or as required by law, with reasonable notice where practicable, reserving all rights.

17.4. Clauses 10, 11, 12, 14, 15, 16 and 18 survive termination.

18. Modifications and General

18.1. ALTR may modify this Agreement on at least 14 days' notice by email and/or in-Platform notice; continued use after the effective date is acceptance.

18.2. Entire agreement; severability; no waiver by non-enforcement; you may not assign without consent while ALTR may assign in a corporate transaction; notices to ALTR at hello@bookaltr.com; force majeure for causes beyond reasonable control.

18.3. ALTR processes personal data per its Privacy Policy /privacy, consistent with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.