Refund & Cancellation Policy

This policy explains how cancellations and refunds work on ALTR (also referred to as BookALTR), operated by INISH Services. It restates the cancellation and refund terms in our Terms of Service. If there is any conflict, the Terms of Service govern.

1. Cancellation policy tiers

Each Listing displays the Host's Cancellation Policy tier (Standard or Non-refundable). By completing a booking you accept that tier. If you cancel, your refund is a single percentage of everything you paid, the venue amount and ALTR's Service Fee alike, processed strictly per the schedule below.

2. Refund schedule

Standard: 100% if you cancel more than 30 days before the start time, 50% if 7 to 30 days before, and 0% within 7 days. Non-refundable: no refund at any time.

3. If the Host cancels or does not show up

You receive a 100% refund of everything you paid. ALTR may help you find an alternative Space but is not obliged to.

4. How refunds are paid

Refunds are processed to your original payment method within 5 to 7 business days, subject to processor timelines.

5. Extraordinary circumstances

ALTR may, at its discretion, allow refunds beyond the applicable tier for genuine extraordinary events (for example, disasters or government orders). This is an exception, not a guarantee.

6. Security deposits

Where a Listing requires a refundable security deposit, you authorise its hold or collection through the payment processor, not by ALTR directly. ALTR may adjudicate damage claims up to the deposit amount in its reasonable discretion on the evidence provided, without limiting either party's other legal remedies. Any amount not applied to a damage claim is released to your original payment method.

Questions

For any cancellation or refund query, contact us at hello@bookaltr.com.